Key Output
• A Technical Expert evaluating and processing all types of warranty claims against supplier warranty policies and guidelines to deliver end user and dealer acceptance.
• Control cost effectively on all types of warranty claims, suspense and debtors’ accounts effectively.
• Approve and process warranty claims and payments.
• Provide expert technical support for Warranty resolution and
• Provide feedback on warranty issues to business.
• Achieve warranty balance scorecard targets and KPI’s.
Qualification, Experience and Competencies
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 3 years post-apprentice/learnership experience.
• Applicable product knowledge, Basic financial management skills.
• Sound business communication skills – managerial and technical report writing skill essential.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & SIS ET).
• Problem solving and failure analysis skills, Warranty claim experience is an added advantage.
• Sound interpersonal relationship skills; Leadership Competencies.
• Understanding of supplier warranty systems.
• Sound understanding of Warranty policies & procedures.
• Computer Literate, Applicable product knowledge.
• Basic financial management skills.Sound business communication skills – managerial and
• Technical report writing skill, Problem solving and failure analysis skills.