Key Outputs
• Proactively contact customers by telephone, email and other channels to generate revenue
• Handle inbound, unsolicited prospect calls and convert them into sales
• Overcome objections of prospective customers
• Maintain customer experience (live the brand over the phone)
• Achieve or exceed daily, weekly, monthly sales target
• Support internal or solution specific outbound marketing campaigns and events
• Lead identification, qualification and closure
• Consultative selling, cross-selling and upselling
• Build customer relationships
• Manage relationships with internal stakeholders.
• Leverage technical support where appropriate but eventually gain the ability to work independently
• Document, track, monitor and update all leads and activities in CRM tool, as required
• Execute technical services i.e. connect a machine to Vision Link
• Monitor and track delivery on the promise
• Understand full range of Barloworld’s product offerings and promote dealership services including parts, services, merchandising programs, maintenance plans and technology solutions.
Qualification, Experience and Competencies
Minimum Required Qualification
• National Diploma or equivalent
Minimum Required Experience
• Proficiency in one of three languages (English/Portuguese/Mandarin)
• Demonstrative success in telesales prospecting and developing new business opportunities
• Technical; Customer Service or Sales experience
• Experience in conflict resolution and resolving customer queries
• Mechanical interest and/or experience
• Previous functional area experience advantageous (machine sales, parts sales, service, power etc.)
• Advanced MS Office skills and experience with CRM and ERP systems
Minimum Required Competencies
• Communication Skills; Customer Responsiveness
• Results Orientated
• Building the Brand
• Rule Orientation; Adaptability
• Stress Management; Thoroughness/Accuracy
• Interpersonal skills; Teamwork; Product Knowledge.