Key Outputs
• Responsible for Group Parts Monthly Report
• Transformation of BWE Parts KPIs from SLA to Parts Excellence
• Highlight areas of under performance in the group and support regions in understanding under-performing KPIs with a view to improve on those KPIs
• Initiate project action plans related to Parts Excellence KPIs and present results to Management on progress
• Monitor and report on data transmission anomalies (POU, Parts Master, Inventory and Parts Hierarchy)
• Management responsibility of Parts Data specialist
• Ensure 100% accuracy of calls and demands and all CCPA interfaces
• Support role to inventory analysis – trend analysis and gap analysis on parts availability
• Compile and submit CAT KPIs
Qualification, Experience and Competencies
• Matric, Bachelors Degree (IT/Business Information Systems) or equivalent, Business Intelligence Certification, Advanced Excel, VBA, 6 Sigma
• 6-8 Years + in a Data Management/Reporting Function
• Sharp technical acumen
• Ability to draw insights from large volumes of data
• Advanced working knowledge of MS EXCEL, MS ACCESS and/or other analytical reporting platforms (E.g. tableau/QlikView)
• Detail oriented
• Highly capable in presenting information demonstrating methodology and logic
• Excellence Orientation
• Proficient in data visualization and reporting techniques
• Ability to work independently and with other business stakeholders
• Knowledge of Parts processes and procedures
• Curious and creative outlook
• Project Management skills
• Good EQ
• After Sales background.
• Experience using data analysis software (Tableau/QlikView)
• Proven track record in data management/reporting improvement environment