Key Output
• Building of a team environment that enables maximum productivity and department profitability
o Performance management of the team
o Competency development of the team including ensuring that Operator Learning Specialists are CIAP and SETA accredited as assessors and moderators.
o Correct staffing and safety of the team
o Consistent application of relevant policies and procedures
• Achievement of the operator training team’s financial targets and key performance indicators (KPIs)
• Achieve the development of capabilities for the business in the ff:
o Lifting Machine Operations and pendant Cranes operations
o Safety Training for the business operations Fire Fighting and First Aid
o Operations Machines and technology capability for mining, construction and Energy and Transportation business
• Compile machine-specific operator training material and ensure curricula that are aligned with the latest OEM requirements, government requirements and industry best practice (Mining, Energy and Transportation and Construction).
• Advise internal and external customers on learning solutions that will improve competence and productivity
o Reporting of team performance against agreed priorities and KPIs.
• Effective compilation and management of budget (OpEX and CAPEX)
• Effective scheduling and management of machine operator learning specialists to ensure maximum productivity
• Attend to internal and external customer complaints and queries.
• Effective management of projects and key centre of excellence initiatives undertaken to deliver results in the agreed time
• Responsible for development of processes in the Operator School of Excellence, continuous process improvement and implementation
• Ensure effective self-management and performance ownership
Qualification, Experience and Competencies
Minimum Required Qualification
- National Diploma/Degree in Engineering/ Business/HR/Education/ Psychology or related fields
- Registered/Certified Assessor and Moderator
- Formal Leadership Development Programme will be an advantage.
Minimum Required Experience
- Five years’ supervisory or learning instructor experience
- Familiarity with eLearning platforms and practices
- Working experience with Learning Management Systems (e.g. SAP)
Minimum Required Competencies
- Analytical Thinking (L3)
- Problem Solving (L2)
- Attention to detail (L2)
- Assertiveness (L2)
- Verbal and Written Communication (Including listening) (L2)
- Drive, Energy and Initiative (results-focus) (L3)
- Networking and Liaison (L2)
- Business and Financial Acumen (L2)
- Participative Management (L2)
- Motivating Others and Developing People (L3)
- Practical Execution Management (Planning, Organising & Monitoring) (L2)
- Caterpillar Product Knowledge