Core purpose of the role
The Business Analyst acts as the intermediary between the business and IT, using a deep understanding of business processes and technology to help business partners achieve their desired outcomes. The overall goal of role is to analyse and design business processes and requirements for all systems that support the operations of the division. This includes researching and analysing data in support of business functions, process knowledge and systems requirements. The role is also responsible for proactively generating and compiling reports based on findings, complete with recommended improvements to – or new requirements for – business processes and operational procedures. The role applies proven communication, analytical, and problem-solving skills to help maximise the benefit of IT system investments and to assist in implementing new systems.
Key deliverables and outputs
• Facilitate project conception with decision makers, systems owners, and end users to define business, financial and operations requirements and systems goals.
• Identify unarticulated business needs and coordinate between stakeholder groups to address them.
• Assist with developing budgets and timeframes for process changes in order to support company objectives.
• Liaise with various business groups in the organisation and customers to facilitate implementation of new or improved business processes.
• Chart existing business processes in order to define current business activities for the development of procedures and models.
• Research, review, and analyse the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
• Identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions.
• Perform problem solving and prototype new procedures for the purpose of enhancing business processes, operations, and information process flow.
• Create process models, specifications, diagrams and charts to provide direction to system programmers.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes and provide other post-implementation support.
• Prepare and deliver reports, recommendations, or alternatives for improving processes in business operations systems across the division.
• Communicate process changes, enhancements, and modifications – verbally or/and through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.
• Take ownership to ensure new IT solutions are delivered successfully.
• Provide guidance and support to junior staff members.
• Consolidate, summarise and analyse outcomes of process mapping
• Develop system (ITOP) benefits framework per line of business
• Perform gap analysis of ITOP standard processes compared to Barloworld Equipment processes
Qualification, Experience and Competencies
Internal customers
• All business groups in the organisation
• IT Delivery teams
External stakeholders
• External clients at all levels
• System developers, integration partners, solution providers
Academic qualifications
Essential:
• Degree in Computer Science / Information Systems, Certificate / Diploma in Business Analysis
Advantageous:
• Post graduate degree
Work experience
Essential:
• 5 to 7 years as a Business Analyst
• Experience in assessing the costs and benefits of potential changes to business processes
• Extensive experience in facilitating analysis workshops and presentations
• Interacting and communicating with internal and external customers at Executive level in a leadership capacity
• Hands-on experience in managing all types of business analysis assignment
Advantageous:
• Experience in working with DevSecOps squads
Knowledge
Essential: Skills
• Specialist knowledge of a range of analysis, modelling and design methods
• Broad knowledge of IT standards, applications and trends
• Specialist understanding of all stages of alternative application development lifecycles both within and beyond own organisation
• Broad understanding of the cost factors involved in the development process
• Broad knowledge of business and operations and support functions
• Understanding of how IT is used within the logistics, transport and automotive industries
Advantageous:
• ITIL certification
• Highly developed and advanced communication skills to facilitate workshops, solicit information (i.e. client needs), do presentations and influence clients and managers at all levels
• Specialist visual charting skills
• Well-developed Interpersonal skills to build relationships, influence a variety of stakeholders, develop and coach teams and individuals, and resolve conflict
• Advanced critical, conceptual and creative thinking & problem-solving skills to perform in-depth analysis of business process and systems and design new solutions
• Excellent mathematical reasoning, analytical, solutioning and problem-solving skills
• Strong computer, technology and systems skills
Personal Attributes
Essential:
• Passion for optimising business performance
• Focus on innovating and continuous improvement
• Focus on analysing and solving problems
• Concern for communicating clearly
• Appreciation for challenging others with respect
• Remain resilient with stress and pressure
• Strong inclination for change agility
• Commitment to maintaining business awareness Advantageous:
• Customer centricity and focus
• Orientation towards growing and nurturing relationships
• Readiness to make and own decisions
• Enthusiasm for learning, growing and sharing
• Preference for thinking practically
• Concern for impressing others
• Preference for planning and organising
• Perseverance