Key Outputs
• Generate parts and service turnover
• Manage and maintain the data integrity (customer and machine master data: contacts, visits, machine population etc.) in the CRM (SAP & C4C) System
• Manage the branch/depot/regions sales representatives, Sales funnel alignment with marketing campaigns
• Execute Forecast Reports to the Product Support Team
• CVA Administration, Effective self-management, and performance ownership
• Assist in CRM (C4C) data capturing, maintenance, and analysis
• Maintaining an accurate customer account database; PSSR/CSC agent allocation and customer industry code
• Updating and completeness of AMT data as it pertains to component forecasting
• Monitor component review status in AMT, identify exceptions and action accordingly
• Liaise with Central Demand Planning Team regarding CPRO orders placed by region
• General administration and management of the department
• Achievement of a team environment that enables maximum productivity and profitability
• Ensure completeness of AMT data
a. Service Meter Reading hours
b. Last component change-out
c. Strategy changes
Qualification, Experience and Competencies
• Minimum Requirements: Grade 12.
• 2 Years relevant business experience (technical/mechanical/sales environment a bonus
• High competence in Microsoft Office SAP and CRM exposure