Key Outputs
- Ensure improved product health for all products in area of responsibility
- Provide support for new product introduction
- Present product issues to management
- Compile informative product issue reports and address to Service Engineering and management
- Provide expert technical support for Warranty resolution and 1 hour training sessions
- Ensure effective self-management and performance ownership
- Ensure resolution of product issues according to Service Letter guidelines
Qualification, Experience and Competencies
- Qualified Artisan
- Business communication and presentation skills
- Planning and prioritizing of jobs;
- Computer Literate (MS Office & appropriate SAP proficiency SIS STW Flashnet);
- Minimum 5 - 7 years post-apprentice/learnership experience