Key Output
• Grow Percentage of Connected and Reporting Assets by Industry vertical
• Manage connectivity health by industry vertical
• Implement, train, and deploy Day 1 Metrics across Southern Africa
• Maintain Subscription level accuracy
• Manage Digital customer experience for Connectivity
• Prepare materials, reports, correspondence
• Manage financial statement and billing processes
• Create and maintain customer data
• Manage all customer Data consent
• Implement all processes and train regions in Southern Africa
• Accurate monthly billing and reporting
• Deliver on DEP Connectivity Metrics.
• Grow POCA numbers
• Manage Day 1 Metric
• Manage Digital Solutions subscriptions and accuracy.
• Manage regional POCA
Qualification, Experience and Competencies
• Grade 12
• >3 years Digital Solutions experience or similar
• Experience in creating dashboards
• Understanding of Cat Digital Solutions and systems including SIMSi, DSN, TSC, etc. is an
advantage
• Know how to obtain information using Dealer.Cat.com, My.Cat.com, Vision Link, Cat App etc. is an
advantage
• Ability to articulate the value of all Digital Solutions.
• Verbal and written communication (including presentations)
• Relationship building
• Customer Responsiveness
• Business and Financial Acumen
• Drive, Energy, and Initiative (results-focus)
• Developing People
• Self-Development and career growth