Position Outputs
- Gather relevant data to support failure / condition reports
- Compile failure / condition reports to conform to BRC quality standards
- Create SIMS reports for all repairs
- Provide technical representatives with sufficient information to complete the root cause analysis process
- Utilise appropriate technology to develop own competence e.g. Cat DPC, etc.
- Perform root cause analysis of failed components and parts
- Advise and assist in failure analysis outcomes
- Develop expertise in analysing failures by coaching
- Analyse and record failures and final results captured in database
- Compile informative failure analysis reports and feedback to all relevant parties
- Provide expert technical support for Warranty resolution
- Ensure proper implementation and using of parts reusability guidelines
- Ensure effective self-management and performance ownership
Minimum Required Qualification
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic / Heavy Equipment Mechanic)]
• >3 years post qualification experience in field service, workshop or component rebuild environment
• Minimum of 2 years’ experience in rebuilding of transmissions, drivetrain and hydraulic components.
• Troubleshooting experience will be an added advantage.
• Computer literacy (MS Office and applicable Caterpillar Software, e.g. SIS, ET, VIMS, Scrap Barrel Analysis, etc)
• Completion of applied failure analysis courses (AFA 1 & 2)
• SOS interpretation will be an added advantage